/* Third Ring owner app + admin console. Design language v2: docs/DESIGN.md
   Depth without noise: layered shadows, gradient pills, frosted bars. */
:root {
  --bg: #F6F5F3; --card: #FFFFFF; --border: #EBE8E2; --border-strong: #DEDAD2;
  --ink: #141414; --secondary: #6F6E6A; --accent: #B4511A;
  --shadow-sm: 0 1px 2px rgba(28, 23, 17, 0.06);
  --shadow-md: 0 1px 2px rgba(28, 23, 17, 0.05), 0 4px 14px -6px rgba(28, 23, 17, 0.10);
  --shadow-lg: 0 1px 2px rgba(28, 23, 17, 0.05), 0 12px 32px -16px rgba(28, 23, 17, 0.22);
  --ring: 0 0 0 3px rgba(180, 81, 26, 0.22);
  --ease: cubic-bezier(.2, .7, .3, 1);
}
* { box-sizing: border-box; margin: 0; padding: 0; }
html { -webkit-text-size-adjust: 100%; }
body {
  font-family: "Instrument Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  background:
    radial-gradient(1200px 400px at 50% -200px, #FDFCFA, rgba(253, 252, 250, 0)) ,
    var(--bg);
  color: var(--ink); font-size: 15px; line-height: 1.5;
}
a { color: inherit; text-decoration: none; }

/* shell */
.shell { display: flex; min-height: 100vh; }
.sidebar {
  display: none; flex: none; width: 248px; padding: 24px 16px;
  border-right: 1px solid var(--border);
  flex-direction: column; position: sticky; top: 0; height: 100vh;
}
.wordmark { font-weight: 600; font-size: 17px; letter-spacing: -0.01em; padding: 0 8px; }
.wordmark .ring { color: var(--accent); }
.sidebar nav { margin-top: 28px; display: flex; flex-direction: column; gap: 3px; }
.sidebar nav a {
  padding: 10px 12px; border-radius: 10px; color: var(--secondary); font-weight: 500;
  border: 1px solid transparent; transition: color .15s var(--ease), background .15s var(--ease);
}
.sidebar nav a.active {
  background: var(--card); color: var(--ink);
  border-color: var(--border); box-shadow: var(--shadow-sm);
}
.sidebar nav a:hover { color: var(--ink); }
.sidebar .tenant { margin-top: auto; font-size: 13px; color: var(--secondary); padding: 0 8px; }
.topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 20px; border-bottom: 1px solid var(--border);
  position: sticky; top: 0; z-index: 10;
  background: rgba(246, 245, 243, 0.82);
  backdrop-filter: saturate(1.4) blur(14px); -webkit-backdrop-filter: saturate(1.4) blur(14px);
}
.topbar nav { display: flex; gap: 14px; font-size: 14px; }
.topbar nav a { color: var(--secondary); font-weight: 500; }
.topbar nav a.active { color: var(--ink); }
.main { flex: 1; min-width: 0; }
.content { max-width: 768px; margin: 0 auto; padding: 24px 20px 72px; }
@media (min-width: 1024px) {
  .sidebar { display: flex; }
  .topbar { display: none; }
  .content { padding-top: 44px; }
}

/* type */
h1.page { font-size: 30px; font-weight: 600; letter-spacing: -0.02em; margin-bottom: 4px; }
.subtitle { color: var(--secondary); font-size: 14.5px; margin-bottom: 24px; max-width: 56ch; }
.label {
  font-size: 12px; font-weight: 600; letter-spacing: 0.08em; text-transform: uppercase;
  color: var(--secondary); margin: 28px 0 10px;
}

/* stat tiles */
.stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
.stats.four { grid-template-columns: repeat(2, 1fr); margin-bottom: 20px; }
@media (min-width: 640px) { .stats.four { grid-template-columns: repeat(4, 1fr); } }
.stat {
  background: linear-gradient(180deg, #FFFFFF, #FDFCFB);
  border: 1px solid var(--border); border-radius: 16px;
  padding: 16px; box-shadow: var(--shadow-md);
}
.stat .n { font-size: 34px; font-weight: 600; font-variant-numeric: tabular-nums; letter-spacing: -0.02em; }
.stat .cap { font-size: 13px; color: var(--secondary); margin-top: 2px; }
@media (min-width: 640px) { .stat .n { font-size: 44px; } }

/* cards and rows */
.card {
  background: var(--card); border: 1px solid var(--border); border-radius: 16px;
  box-shadow: var(--shadow-md); overflow: hidden;
}
.row {
  display: flex; align-items: center; gap: 12px; padding: 14px 16px;
  border-bottom: 1px solid var(--border);
  transition: background .15s var(--ease);
}
.row:last-child { border-bottom: none; }
a.row:hover { background: #FBFAF8; }
.row .who { flex: 1; min-width: 0; }
.row .who .name { font-size: 15px; font-weight: 600; }
.row .who .why {
  font-size: 14px; color: var(--secondary);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.row .meta { flex: none; text-align: right; }
.row .meta .time { font-size: 13px; color: var(--secondary); }

/* callback rows: stack actions under the text on narrow screens */
.row.cb { flex-wrap: wrap; }
.row.cb .who { flex: 1 1 100%; }
.row.cb .meta { display: flex; gap: 8px; text-align: left; margin-top: 2px; }
@media (min-width: 640px) {
  .row.cb .who { flex: 1 1 0; }
  .row.cb .meta { margin-top: 0; }
}

/* caller identicons: soft iridescent circles, Luma-style */
.idc {
  flex: none; width: 40px; height: 40px; border-radius: 999px;
  display: inline-flex; align-items: center; justify-content: center;
  box-shadow: inset 0 -6px 12px rgba(28, 23, 17, 0.08), var(--shadow-sm);
}
.idc b { font-size: 15px; font-weight: 600; color: rgba(28, 23, 17, 0.65); }
.idc.lg { width: 56px; height: 56px; }
.idc.lg b { font-size: 21px; }

/* status pills */
.pill {
  display: inline-block; font-size: 12px; font-weight: 500; padding: 3px 10px;
  border-radius: 999px; white-space: nowrap;
  box-shadow: inset 0 0 0 1px rgba(28, 23, 17, 0.04);
}
.pill.needs { background: #FDEBE7; color: #9A3418; }
.pill.handled { background: #E5F4E6; color: #1D6B33; }
.pill.after { background: #EFEAFB; color: #5B37B0; }
.pill.spam { background: #F0EFEA; color: #6F6E6A; }
.pill.urgent { background: #FDEBE7; color: #9A3418; }

/* buttons */
.btn {
  display: inline-block; border: none; cursor: pointer; font: inherit; font-weight: 500;
  color: #fff; padding: 12px 24px; border-radius: 999px; font-size: 14.5px;
  background: linear-gradient(180deg, #2A2825, #121110);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.14), var(--shadow-md);
  transition: transform .12s var(--ease), box-shadow .12s var(--ease), filter .12s var(--ease);
}
.btn:hover { filter: brightness(1.12); box-shadow: inset 0 1px 0 rgba(255,255,255,.14), var(--shadow-lg); }
.btn:active { transform: translateY(1px) scale(.99); box-shadow: inset 0 1px 0 rgba(255,255,255,.08), var(--shadow-sm); }
.btn:focus-visible { outline: none; box-shadow: var(--ring), var(--shadow-md); }
.btn.secondary {
  background: linear-gradient(180deg, #FFFFFF, #F7F6F3); color: var(--ink);
  box-shadow: inset 0 0 0 1px var(--border-strong), var(--shadow-sm);
}
.btn.secondary:hover { filter: none; background: #FFFFFF; box-shadow: inset 0 0 0 1px var(--border-strong), var(--shadow-md); }
.btn.small { padding: 7px 14px; font-size: 13px; }
.btn[disabled] { opacity: .6; cursor: progress; transform: none; }

/* inputs */
input[type="text"], input[type="email"], input[type="tel"], input[type="time"], select, textarea {
  width: 100%; border: 1px solid var(--border-strong);
  border-radius: 11px; background: #FFFFFF; font: inherit; font-size: 14.5px; color: var(--ink);
  box-shadow: inset 0 1.5px 3px rgba(28, 23, 17, 0.05), 0 1px 0 rgba(255, 255, 255, 0.6);
  transition: border-color .15s var(--ease), box-shadow .15s var(--ease);
}
input[type="text"], input[type="email"], input[type="tel"], input[type="time"], select {
  height: 46px; padding: 0 14px;
}
textarea { min-height: 96px; padding: 12px 14px; line-height: 1.5; resize: vertical; }
input:hover, select:hover, textarea:hover { border-color: #C9C4BA; }
input:focus, select:focus, textarea:focus {
  outline: none; border-color: var(--accent);
  box-shadow: var(--ring), inset 0 1.5px 3px rgba(28, 23, 17, 0.04);
}
select {
  appearance: none; -webkit-appearance: none; padding-right: 38px;
  background-image: url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' fill='none' stroke='%236F6E6A' stroke-width='1.8' stroke-linecap='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 14px center;
}
::placeholder { color: #ABA79E; }
.field { margin-bottom: 16px; }
.field label { display: block; font-size: 13px; font-weight: 500; margin-bottom: 6px; }
.field .fieldhint { font-size: 12.5px; color: var(--secondary); font-weight: 400; margin-top: 5px; }
.hint { font-size: 13px; color: var(--secondary); margin-top: 6px; }

/* switch (iOS style) */
.switch { position: relative; display: inline-flex; align-items: center; gap: 10px; cursor: pointer; font-size: 14px; }
.switch input { position: absolute; opacity: 0; width: 0; height: 0; }
.switch .track {
  width: 46px; height: 28px; border-radius: 999px; background: #E3E0D9; flex: none;
  box-shadow: inset 0 1.5px 3px rgba(28, 23, 17, 0.12);
  transition: background .18s var(--ease); position: relative;
}
.switch .track::after {
  content: ""; position: absolute; top: 2px; left: 2px; width: 24px; height: 24px;
  border-radius: 999px; background: #FFFFFF; box-shadow: 0 1px 3px rgba(28, 23, 17, 0.25);
  transition: transform .18s var(--ease);
}
.switch input:checked + .track { background: #1D6B33; }
.switch input:checked + .track::after { transform: translateX(18px); }
.switch input:focus-visible + .track { box-shadow: var(--ring); }

/* demo tour */
.dot-orb {
  display: inline-block; width: 18px; height: 18px; border-radius: 50%; flex: none;
  background:
    radial-gradient(circle at 32% 28%, rgba(255, 255, 255, 0.95), rgba(255, 255, 255, 0) 42%),
    conic-gradient(from 210deg, #E8743C, #C9A3E8, #8FBfdA, #F0B98A, #E8743C);
  box-shadow: 0 2px 8px rgba(214, 101, 44, 0.35), inset 0 -2px 4px rgba(120, 70, 150, 0.3);
}
.demo-intro {
  display: flex; gap: 12px; align-items: flex-start;
  background: linear-gradient(180deg, #FFFFFF, #FDFCFB);
  border: 1px solid var(--border); border-radius: 14px;
  padding: 14px 18px; margin-bottom: 22px; box-shadow: var(--shadow-sm);
}
.demo-intro .dot-orb { margin-top: 2px; }
.demo-intro b { font-size: 14.5px; font-weight: 600; display: block; }
.demo-intro p { font-size: 13.5px; color: var(--secondary); margin: 1px 0 0; }

/* demo banner */
.demo-banner {
  display: flex; align-items: center; justify-content: center; gap: 14px; flex-wrap: wrap;
  padding: 11px 20px; font-size: 13.5px; color: #F3F1EC; text-align: center;
  background: linear-gradient(170deg, #201E1B, #121110);
}
.demo-banner a {
  color: #fff; font-weight: 500; white-space: nowrap;
  border-bottom: 1px solid rgba(255, 255, 255, 0.35); padding-bottom: 1px;
}

/* flash */
.flash {
  background: #E5F4E6; color: #1D6B33; border: 1px solid rgba(29, 107, 51, 0.15);
  border-radius: 12px; padding: 12px 16px; font-size: 14px; margin-bottom: 20px;
  box-shadow: var(--shadow-sm);
}
.flash.err { background: #FDEBE7; color: #9A3418; border-color: rgba(154, 52, 24, 0.15); }

/* tabs */
.tabs { display: flex; gap: 8px; margin-bottom: 16px; flex-wrap: wrap; }
.tabs a {
  padding: 7px 14px; border-radius: 999px; font-size: 13px; font-weight: 500;
  color: var(--secondary); background: transparent; border: 1px solid var(--border-strong);
  transition: all .15s var(--ease);
}
.tabs a:hover { color: var(--ink); background: #FFFFFF; }
.tabs a.active {
  background: linear-gradient(180deg, #2A2825, #121110); color: #fff; border-color: transparent;
  box-shadow: inset 0 1px 0 rgba(255,255,255,.14), var(--shadow-sm);
}

/* stepper */
.steps-nav { display: flex; align-items: center; gap: 10px; margin-bottom: 22px; }
.steps-nav .stepn {
  display: inline-flex; align-items: center; gap: 8px; font-size: 13.5px; font-weight: 500;
  color: var(--secondary); padding: 7px 14px 7px 8px; border-radius: 999px;
}
.steps-nav .stepn i {
  font-style: normal; width: 22px; height: 22px; border-radius: 999px; background: #E8E5DF;
  color: var(--secondary); font-size: 12px; font-weight: 600;
  display: inline-flex; align-items: center; justify-content: center;
}
.steps-nav .stepn.on { color: var(--ink); background: #FFFFFF;
  box-shadow: inset 0 0 0 1px var(--border), var(--shadow-sm); }
.steps-nav .stepn.on i { background: linear-gradient(180deg, #2A2825, #121110); color: #fff; }
.steps-nav .sep { color: #CFCBC2; }

/* form sections */
.panelform {
  background: var(--card); border: 1px solid var(--border); border-radius: 16px;
  box-shadow: var(--shadow-md); padding: 22px; margin-bottom: 16px;
}
.panelform h2 { font-size: 16px; font-weight: 600; margin-bottom: 2px; }
.panelform .sect-hint { font-size: 13px; color: var(--secondary); margin-bottom: 18px; }
.grid2 { display: grid; gap: 0 16px; }
@media (min-width: 720px) { .grid2 { grid-template-columns: 1fr 1fr; } }

/* hour chart */
.chart { display: flex; align-items: flex-end; gap: 4px; height: 96px; padding: 16px; }
.chart .bar { flex: 1; display: flex; flex-direction: column; justify-content: flex-end; height: 100%; }
.chart .bar i { display: block; background: #D8D4CC; border-radius: 4px 4px 0 0; min-height: 2px; }
.chart .bar.hot i { background: var(--accent); }
.chart-hours { display: flex; gap: 4px; padding: 0 16px 12px; }
.chart-hours span { flex: 1; text-align: center; font-size: 10px; color: var(--secondary); }

/* transcript */
.turns { padding: 4px 16px 16px; }
.turn { margin-top: 12px; max-width: 85%; }
.turn .speaker { font-size: 11px; font-weight: 600; letter-spacing: 0.06em; text-transform: uppercase; color: var(--secondary); margin-bottom: 3px; }
.turn .bubble { background: #F3F1EC; border-radius: 14px; padding: 10px 14px; font-size: 14px; box-shadow: var(--shadow-sm); }
.turn.agent { margin-left: auto; }
.turn.agent .bubble { background: linear-gradient(180deg, #2A2825, #121110); color: #fff; }
.turn.agent .speaker { text-align: right; }

/* detail facts */
.facts { padding: 4px 16px 16px; }
.fact { display: flex; justify-content: space-between; gap: 16px; padding: 10px 0; border-bottom: 1px solid var(--border); font-size: 14px; }
.fact:last-child { border-bottom: none; }
.fact .k { color: var(--secondary); flex: none; }
.fact .v { text-align: right; word-break: break-word; }

.empty { padding: 40px 20px; text-align: center; color: var(--secondary); font-size: 14px; }
.actions { display: flex; gap: 10px; flex-wrap: wrap; margin-top: 16px; }

/* login */
.login-wrap { max-width: 400px; margin: 0 auto; padding: 96px 20px; }
.login-wrap h1 { font-size: 28px; font-weight: 600; margin: 24px 0 8px; }
.login-wrap p { color: var(--secondary); margin-bottom: 24px; }

@media (prefers-reduced-motion: reduce) {
  * { transition: none !important; }
}